Refund rules for Movis Studio credits, AI generation services, billing issues, and payment disputes.
2026/05/23
Thank you for choosing Movis Studio.
This Refund Policy summarizes the refund terms that apply to Movis Studio purchases, including credit packages and other paid AI generation services. It is provided for easier reference and should be read together with our Terms of Service.
If there is any conflict between this Refund Policy and the Terms of Service, the Terms of Service will apply to the extent permitted by law.
You may request a refund within 10 DAYS of purchase.
Refund requests submitted after 10 DAYS from the purchase date may be denied unless required by law or expressly approved by us.
AI generation consumes computational resources. Credits may be deducted when a request is submitted, processed, completed, or otherwise reaches the applicable billing event shown in the product.
Failed, blocked, cancelled, or partially completed tasks may be handled according to the rules shown in the product or determined by us in good faith.
Fees for consumed Credits and completed AI generation are generally non-refundable because AI generation consumes computing resources.
Unused purchased Credits may be eligible for refund if the refund request is submitted within 10 DAYS of purchase.
If you have unused purchased Credits and want to request a refund, you must contact us by email at [email protected].
Please include the following information in your refund request:
Approved refunds may be limited to the unused purchased Credit balance and may be reduced by payment processing fees, taxes, currency conversion costs, chargeback fees, promotional discounts, third-party costs, already incurred service costs, or other non-refundable costs permitted by law.
After receiving your refund request, we will review and process it within 7 BUSINESS DAYS.
Approved refunds are generally issued back to the original payment method, where supported by the payment provider and applicable law.
Refund timing depends on the payment provider, payment method, card network, bank, and region. If the original payment method is unavailable or a refund fails, we may require additional information or determine that a refund cannot be completed through the original method.
Free, promotional, trial, registration, subscription, daily, or bonus Credits are not refundable, have no cash value, and may not be exchanged for money or transferred unless expressly permitted by us.
We may refuse, cancel, or refund an order if we suspect fraud, unauthorized use, pricing errors, payment errors, prohibited activity, abuse of promotions, chargeback abuse, or violation of our Terms of Service.
If you have a billing issue, refund request, or payment dispute, you should contact us at [email protected] before initiating a chargeback or payment dispute.
If a chargeback, dispute, reversal, or payment failure occurs, we may suspend or restrict your account, freeze Credits, pause generation access, remove unpaid access, or request additional information until the issue is resolved.
Fraudulent or abusive chargebacks may result in account termination.
